Vehicle: Jeep Cherokee
We purchased the Jeep in 2013, we noticed some minor issues with the car so asked the dealer to make sure they were fixed prior to deliver. We added these requests to the contract. Minor things like rear wiper had some scratches.
Upon delivery the issues had not been fixed. They said they can’t do anything however when I showed them the contract and gave them the choice, refund or fix, they quickly changed their minds and fixed the issues.
A few weeks later the car stalled while my wife was going around a roundabout. We took it back to the dealer and they said they are not about to find any problem. The following week I was driving and the car lost all power and stalled. Luckily the dashcam was running at the time. I took the car to jeep and after them trying to argue there was no issue, I showed the manager the video. He said there was nothing they can do. It is a cheap car, and a cheap automatic gearbox they use so nothing can be done. He also said, if anything was to be done, I have to contact Jeep head office in America.
So I called Jeep in America, explained the situation, emailed them the video and received a call from a manager in head office. He said, the issue is with the dealer not head office. And it is up to the dealer if they want to fix the problem.
The dealer eventually agreed to fix the issue. However after them having the car for a week in their workshop they said it was the “Break light switch”. Not believing them I requested they take another look at it. The said no, it was the break light switch, problem solved.
I took it on a test drive with the manager, it happened again. He told me, nothing they can do about a “Cheap Gearbox, it is a cheap car, what do you expect”. I told them to fix it, left the car with them for 6 months.
In the end I logged a report with the ACCC who refused to step in. Basically told me as a consumer you have no rights in car sales.